Sevamitraa Privacy Notice
Here at the Home Serve Group we know how important it is to keep your personal data safe, that’s why we’re committed to making sure that you receive the service you’d expect and that your privacy is protected every step of the way.
In this notice you’ll discover exactly what information we collect from you and how we then use this to deliver our services, as well as your rights. It might not be something you’re interested in, but it’s really important you have a read and of course, let us know if you have any questions.
So, how do we use your information?
When you buy a product or service through us, we’ll collect some of your personal details, to make sure you have everything you need to make the most of our services. Please rest assured that we’ll only use this for administering your contract and to support the delivery of the services or products you’ve asked for.
Examples of the types of personal information we usually collect are:
Telephone number (including mobile)
Payment details (Direct Debit, credit/debit card number)
Property type (flat, house etc.)
Any additional requirements such as large print or Braille documentation
Details of any additional authorized parties who can manage your requirements on your behalf
I.P. address for your device (if visiting our website or using our app)
The information requested during the application process is required to complete the sale of the product on offer and forms part of your contract with us. Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form or is incorrect, we may not be able to process your request.
Using information provided by third parties
We sometimes use data from third parties or publicly available sources such as Experian, the edited electoral roll or the deceased preference service. Using this data helps us to ensure that our records are accurate and up to date by filling in any gaps on an address or clarifying vanity addresses and house numbers. It also allows us to remove anyone from our mailings that has passed away.
We also use data for marketing purposes. Any data we use in this way is thoroughly checked by both the supplier and our own internal teams to ensure that the correct marketing permissions are in place and that the data is being used fairly.
Keeping and storing your data
If you’re a current or past customer, we’ll keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Holding on to data allows us to keep accurate records for tax purposes and to handle any future complaints. All other personal data used for prospecting and quotation requests is kept for a maximum of 90 days, unless otherwise required by law.
Sharing your data with third parties
We often work with a number of carefully selected third parties, who introduce us to their customers, so we can promote the products and services we offer.
If you’ve been introduced to us through one of our partners, we may share details of the products and services you’ve purchased with them. Sharing data in this way helps us resolve individual complaints and helps us ensure that we’re offering the right products, to the right people.
We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes. However, on occasion and in addition to the above, we may pass your information to a limited number of third parties for the following reasons:
To deliver the services you’ve asked for, which might include giving information to members of your family, household, or other people who have an interest in the property, for instance, landlords or letting agents
For legal or regulatory purposes including fraud prevention
If we buy or sell any business or company assets
We’ll always keep you in the loop
Whenever we collect your personal information we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to inundate you with marketing messages, but we also understand if you’d prefer not to receive anything from us.
If you’ve asked us to send you marketing material, you can change your mind at any time by contacting us using the details in the Contact Us section.
If you’ve given us an email address you may receive messages related to the management of your policy via email, which include policy and renewal documents. If you’d prefer not to receive these messages in this way, just let us know and we’ll be happy to provide them in paper form instead.
Your rights matter
If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it’s deleted from our systems.
To action any of the above, send an email at [email protected] or alternatively you can write to us at:
P.B.Mansion Choudhry, 1st floor,
Above HDFC Bank
BK Kakati road, Ulubari,Guwahati,Assam
We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within 30 days. In addition, if you decide to move away from us for any reason, you can also request for your personal data to be transferred to a new provider on your behalf.
We carry out something called ‘profiling’ so we can understand the needs, behaviors and socio-demographic characteristics of our customers. This helps us make sure that we‘re offering the right products and services to the right people, who don’t need our services. Profiling also means we can tailor our offerings to current customers, enhancing the potential benefits of being a customer.
General Enquiries/Data Control Got any worries?
If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have.
Links to other Websites
Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site's own rules and policies. We recommend that you read the rules and policies relating to that website before submitting any personal information.
This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:
Hotel Grand Starline
Christan Basi, GS road, Guwahati
Delhi Public School
Secondary Education Board of Assam
Hotel "D" Courtyard
RG Baruah Rd, Opp. Rajdhani Nursery, Ganeshguri
Manash Pratim Nath
I strongly recommend SEVAMITRAA to have a good service experience. I have already taken AC Servicing & Repairing, Dryclean Carwash etc. and always prefer SEVAMITRAA for my future home needs
Sevamitraa provides really awesome service at minimum cost. Its quick, perfect and cost efficient. Really happy with the service.